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Customer Success Partner

APSI is now seeking an International Customer Success Partner for its Irish office. The successful candidate will be interested in using creativity to solve problems, build long-term relationships with businesses, and help their team use a stack of modern marketing activation applications to achieve their goals. The Customer Success Partners are the trusted inbound advisors for each of their clients. They have an intimate understanding of how their businesses work and what the businesses need to grow and thrive.
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Key responsibilities:

  • The CSP will be responsible for successfully managing the broad range of Marketing Activation and Analytic needs driven by the corporate departments and clients, while maintaining a strong customer satisfaction.
  • As a CSP, you will be responsible for managing 3 to 5 key client relationships.
  • You will work with your customers on a regular basis to understand their goals and aligning them with the necessary resources to achieve them.
  • You will partner with different teams at APSI to support your client success, strategy and road map.
  • The day-to-day is a mix of proactive and reactive work, and CSPs have a lot of autonomy in managing their “book of business”.
  • The proactive work includes regular deep-dive meetings per week with customers, reviewing progress, making strategic and tactical recommendations, and providing updates on the latest features and capability from our MarTech stack offers.
  • The reactive work includes a variety of requests from the client, directly answered or coordinated by the CSP.

Required competencies:

  • Extensive experience in a client-facing/account management role
  • Fluency in English (Spanish would be a plus)
  • Business savvy with consultative, problem solving, and issue resolution skills
  • Strong knowledge of the digital marketing landscape
  • Motivated self-starter who is hungry to learn and can provide strong examples of how they have achieved results while balancing demanding expectations
  • Advance communication & presentation skills
  • Super organised, quick learner who works well under pressure
  • Facility in building and maintaining relationships, expectations, and identify issues that require escalation
  • Have a customer centric mindset
  • Having worked in Publishing, Finance and/or digital marketing would be a plus.

Would you like to:

  • Further your career in a Global company working with some of the most innovative minds and tools in the industry?
  • Work with clients to bring solutions to life and which solve business challenges?
  • Work with the latest development tools and technologies?
  • Work in a team that respects feedback and honesty?
  • Have a lot of fun doing it?

If you’re passionate about digital marketing and stimulated by problem solving- whether it’s a business or technical challenge – this is the role for you!

We are open to remote work across Ireland.

Work for Threefold

Join our team

So, you want to join the A-team and drive APSI to the next level? If so, then we'd love to hear from you. We are on the lookout for talented people who want to do things a little differently and create amazing work.

Note: Given the large volume of applications, if you do not hear from us within two weeks, please consider your application unsuccessful.
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